Best Practices for a B2B Purchase Order Approval Process

 Using a template to create and approve POs is one of the best ways to make your process efficient and easy. However, if you work with many vendors and customers, it may be difficult to transfer calls to each team member. If this is the case, you may want to consider using an omni channel call center, which routes calls appropriately, while fostering good customer relations. Ultimately, you can create a system that streamlines communication while reducing customer inquiries.



Choosing the best way to manage your purchase order approval process will depend on your company's needs and culture. For example, a new business may opt to buy everything through credit cards, ignoring the purchase order approval process. As your company grows, however, it is necessary to integrate a PO approval process to gain visibility into core finance processes. This will ensure transparency and reduce unnecessary spending. The following are some best practices to keep in mind when setting up your PO approval process.

Assigning roles to employees is an essential part of an effective purchase order approval process. Assign specific employees to certain tasks and determine who needs to approve requests. Then, set approval limits for each role. For example, a department manager may be best suited to approve small office purchases, while upper management is best suited for larger capital investments or upgrades to infrastructure. When creating a purchase order approval process, be sure to consider how many employees your company has, and what type of work they do.

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